1. Yantai shuchi bus co., LTD., adhering to the fine tradition of shuchi, always insists on "quality first,
Credibility first, customer first, perfect service "principle and" people-oriented, unlimited service "service concept, take the customer demand as the center, with Chinese characteristics and is suitable for China's customers ShuChi bus technology to create, vehicles and the natural harmonious unification.
2. ShuChi passenger cars in the New Year vehicle sales have turned to all parts of the country, respectively, set up offices, add service station at level around the city, in order to achieve wholeheartedly for customer service, safeguard the legitimate rights and interests of users, further improve the credibility of the enterprise.
3. The following warranty period can be enjoyed by all the coaches who strictly abide by the safety regulations of the coach: the large-sized and high 2 coaches are 18 months and 100,000 kilometers; The large passenger train is 18 months and 80,000 kilometers. Intermediate passenger bus for 12 months 50,000 km; The average passenger bus is 12 months 30,000 km. The date and mileage shall be subject to the first. The three types of chassis shall be executed according to the standard of the chassis and engine.
4. To the user () calls, letter, visit information, after-sales service within 24 hours to reply, emergency services and local office representative within 6 hours arrived at the scene, jurisdiction user arrived on the scene within 12 hours.
5. After sales service, we insist on the service principle of active enthusiasm, timely, civilized manners, excellence, patient coordination, devotion to work, love of relaxation, and strict discipline. The service personnel go out service to reach the warm and considerate, the service timely and effective, reach the user satisfaction.
6. During the year, we will carry out monthly activities of air conditioning and warm air free service, enhance service brand, and pay attention to users.
7. The service hotline and service personnel receive and turn on 24 hours. The resident staff visits the users regularly.
